The safety and well-being of our volunteers and the staff and clients of the organizations that they serve is our top priority. It is for this reason that we have developed our extensive volunteer orientation and training. We believe that we can only effectively manage risk by clearly identifying what these risks are and providing training for how our volunteers can mitigate these. That being said, with over 17 years experience, we realize that some emergencies simply cannot be avoided. In such cases, the BaseCamp team is available to help.
For volunteers who choose to stay at BaseCamp, the support of our staff will be close at hand throughout the duration of the program. Our team is willing and able to assist volunteers with accessing locally available support and care. We will liaise with local authorities where appropriate and will accompany volunteers in need of medical assistance to the hospital or clinic to assist with navigating the local system and providing translation support.
If a volunteer has chosen a more remote placement that is several hours or even days away from BaseCamp, our ability to offer in-person emergency support is limited. Our staff are available 24 hours a day by cell phone and they can coordinate with host families and organizations to provide immediate assistance on-site. For serious emergencies requiring extended medical care our staff will travel to provide on-site emergency support.
Due to this variation in our ability to provide personal on-site support for minor incidents we recommend that volunteers anxious about the accessibility of our team should choose placements within a 1 hour commute of BaseCamp. This will ensure the greatest level of on-site staff support in case of an emergency.